Receipts FAQ
Since 1 March 2021 the Revenue Agency no longer issues credentials. What do I do?
Nothing changes at all for VAT number holders.
Professionals and companies can keep using or requesting Entratel credentials after 1 March, until a date to be set by a new implementing decree.
If you have SPID, you don't need to go to the Agency: log in with SPID and request your PIN. It is issued immediately and you will be up and running in a few minutes.
Are there limits with this procedure?
Yes, but I think it's worth it. Here are the difficulties you might face:
- you can only use FiscOnline credentials, not SPID, CIE or CNS;
- you must change your password before the 90 days set by the Revenue Agency, but the software will remind you;
- if there is no connection, or your password has expired, you have to issue the customer an invoice;
- if the "Fatture e Corrispettivi" portal is temporarily unavailable, you have to record the sale in the emergency takings register, exactly as if your cash register were out of order at that moment.
- you can only use FiscOnline credentials, not SPID, CIE or CNS;
- you must change your password before the 90 days set by the Revenue Agency, but the software will remind you;
- if there is no connection, or your password has expired, you have to issue the customer an invoice;
- if the "Fatture e Corrispettivi" portal is temporarily unavailable, you have to record the sale in the emergency takings register, exactly as if your cash register were out of order at that moment.
Will the "Online Commercial Document" procedure always be available?
YES, the Online Commercial Document procedure is a permanent web procedure, not to be confused with the transitional one reserved for those still using an old cash register, who must therefore send their sales data by the end of the following month.
Do I still need to do a daily closure?
NO, this procedure does not require any daily closure because, unlike a cash register (which sends the data at the end of the day with a closure), the data is sent immediately to the Revenue Agency, which records every single sale when the receipt is issued, so the data is always aligned.
I have to stay closed for many days. What should I do?
You don't need to do anything at all. With a fiscal register you must do a daily closure even if you sold nothing, or notify the Revenue Agency in case of prolonged inactivity; with this method there is no procedure before going on holiday, no procedure before reopening and no obligation if you make no sales.
Can my customers take part in the instant lottery?
Yes, you can manually enter the lottery code shown by your customer in the dedicated field, and it will be sent together with the other document data.
Does the system also work with cashback?
Cashback concerns credit card payment systems, so it does not affect the procedure used to issue receipts.
What do I give the customer as proof of sale?
A commercial document is printed on the ESC/POS printer built into our systems; besides the sale details, it shows the document number issued by the Revenue Agency in real time.
Am I compliant if the Guardia di Finanza carries out an inspection?
YES, absolutely. All operations are immediate and certified by the sequence number received from the Revenue Agency.
In the event of checks, the Guardia di Finanza can verify online that the receipt was issued correctly, without even needing to enter the store.
What changes for my accountant?
Absolutely nothing.
The Revenue Agency calculates the takings generated with this procedure and shows the totals in the same way as those received and recorded from the fiscal closures of RT registers; your accountant receives this data in the same format, whether one or both solutions are used.